Refund and Returns Policy

AS ROSIECAT NAILS’ PRODUCTS ARE BEAUTY AND PERSONAL CARE ITEMS DISPENSED THROUGH VENDING MACHINES, WE KINDLY ASK THAT YOU REVIEW OUR REFUND POLICY CAREFULLY BEFORE MAKING A PURCHASE.

ALL SALES ARE CONSIDERED FINAL UNLESS THE ITEM IS DEFECTIVE OR A VENDING MACHINE MALFUNCTION OCCURS. DUE TO STRICT HYGIENE AND SAFETY CONSIDERATIONS, WE ARE UNABLE TO OFFER EXCHANGES OR REFUNDS FOR CHANGE OF MIND, INCORRECT SIZE SELECTION OR REQUESTS FOR A DIFFERENT STYLE OR DESIGN. PLEASE ENSURE YOU CAREFULLY REVIEW THE STYLE AND SIZE DISPLAYED ON THE VENDING MACHINE BEFORE COMPLETING YOUR PAYMENT.

DEFECTIVE, FAULTY ITEMS & MISVENDS

A MISVEND OCCURS WHEN:

  • THE PRODUCT IS NOT DISPENSED AFTER PAYMENT
  • THE WRONG ITEM IS DISPENSED
  • THE MACHINE MALFUNCTIONS DURING PURCHASE

IN THE UNLIKELY EVENT OF A VENDING MACHINE MALFUNCTION, DEFECTIVE OR FAULTY ITEM, PLEASE CONTACT US IMMEDIATELY AT ROSIECATNAILS@GMAIL.COM.

TO QUALIFY FOR A RETURN, YOUR ITEM MUST MEET THE FOLLOWING CONDITIONS:

  • THE ITEM REMAINS UNUSED AND IN THE ORIGINAL CONDITION RECEIVED
  • ALL COMPONENTS (INCLUDING TOOL KITS) ARE UNUSED AND INTACT
  • CLEAR PHOTO OR VIDEO EVIDENCE OF THE MACHINE MALFUNCTION OR PRODUCT DEFECTIVE
  • PROOF OF PURCHASE (RECEIPT OR TRANSACTION RECORD) IS PROVIDED

WE RESERVE THE RIGHT TO DENY RETURNS THAT DO NOT MEET THESE CONDITIONS. IF YOUR RETURN IS APPROVED, WE WILL PROVIDE INSTRUCTIONS ON HOW AND WHERE TO SEND YOUR ITEM. UNLESS OTHERWISE INSTRUCTED BY OUR TEAM, CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS. SHIPPING FEES ARE NON-REFUNDABLE.

ONCE YOUR RETURN REQUEST IS RECEIVED AND INSPECTED, WE WILL NOTIFY YOU REGARDING APPROVAL. IF APPROVED, REFUNDS WILL BE ISSUED TO YOUR ORIGINAL PAYMENT METHOD. REFUNDS WILL BE PROCESSED WITHIN 14 DAYS OF RECEIVING THE RETURNED ITEM IN ITS ORIGINAL CONDITION.  PLEASE ALLOW ADDITIONAL TIME FOR YOUR BANK OR CREDIT CARD PROVIDER TO POST THE REFUND.

FOLLOW THESE STEPS FOR A QUICK RESOLUTION.

  1. ITEM IS STUCK OR DIDN’T DISPENSE?

OUR SENSORS USUALLY DETECT A FAILED DELIVERY, BUT IF YOUR SET IS HANGING OR STUCK:

  • DON’T SHAKE THE MACHINE: THIS CAN DAMAGE THE HIGH-QUALITY NAIL TIPS OR THE INTERNAL SENSORS.
  • TAKE A PHOTO: SNAP A QUICK PICTURE OF THE STUCK ITEM THROUGH THE GLASS.
  • TEXT US: SEND THE PHOTO + THE SELECTION NUMBER (E.G., A5) TO [INSERT PHONE NUMBER].
  • RESOLUTION: WE WILL ISSUE AN INSTANT REFUND VIA VENMO/CASHAPP OR REMOTELY TRIGGER THE MACHINE TO DROP THE ITEM FOR YOU.

  1. PAYMENT ISSUE OR “CARD DECLINED”?

  • CHECK THE SIGNAL: IF THE CARD READER IS “AUTHORIZING,” PLEASE WAIT 10 SECONDS.
  • APPLE/GOOGLE PAY: ENSURE YOUR PHONE IS HELD CLOSE TO THE CONTACTLESS SYMBOL.
  • DOUBLE CHARGES: SOMETIMES A “PENDING” CHARGE APPEARS TWICE; THIS USUALLY DROPS OFF WITHIN 24 HOURS. IF IT DOESN’T, CONTACT US THROUGH EMAIL FOR A MANUAL REVERSAL.

  1. CONTACT CUSTOMER CARE

WE RESPOND TO EMAIL WITHIN 1 BUSINESS DAY.

  • EMAIL: ROSIECATNAILS@GMAL.COM
  • MACHINE ID: [SOLOMOND RC1]

THANK YOU FOR YOUR UNDERSTANDING AND COOPERATION. IF YOU HAVE ANY QUESTIONS, PLEASE CONTACT US AT ROSIECATNAILS@GMAIL.COM.